JULY 2015 – NOVEMEMBER 2015       CHICAGO EDUCATION CONNECTION  IRC

-ORACLE system / StudentQualifier
-Account Specialist
-Customer Handling / Prep specialist
 
JANUARY 2015- JUNE 2015  O'HARE AIRPORT/ALTA INC., 
-Managed terminal gates throughout airport
-Surveyed passengers detailing airport protocol and procedures 
-Exceeded monthly goals by 20%

NOV 2013- PRESENT PRINCE OF ROCK DANCER 
-Choreographer/Background dancer 
-Creative Consultant 

APRIL 2012- JUNE 2013     WINDSOR-MEDICAL     CUSTOMER ACCOUNT MANAGER 
-Handle in/out bound calls regarding accounts, accounts payable/receivable, and updates 
-Determine eligibility for prospective clients and family members (seniors/ those with disabilities) 
-Liaison between multiple Medicare providers and the newly implemented Obama-Care 

SEPT 2010- PRESENT CiRCLEbEATz     FOUNDER/CEO 
-Image consultations, marketing strategies/production layout 
-Choreographer/Instructor(background numerous venues/videos/live shows) 
-Web/Costume Designer/crew 
-Singer/Songwriter 

NOV 2008-JULY 2010 T-MOBILE RETAIL SALES REP/TECH SUPPORT 
-Tech support/customer service to 60 % of new activations 
-Daily cash handling and opening/closing store procedures
-Analyzed/managed accounts, allocated transfers/refunds, resolved customer complaints 

SEPT 2004-JUNE 2010 FULL EFFECT INC CUSTOMER CARE SPECIALIST 
-Managed crew of twelve and performed inbound/outbound calling and sales, Currency distribution, data entry and schedules 
-Administrative; transcribing, short-hand notes, fling/data entry and appointment setting 
-Taught ages 3(+) advanced technique and freestyle 

JULY 2009- OCT 2010 SIGNATURE SPECIALISTS CUSTOMER CARE SPECIALIST 
-Build and manage collective of accounts for clients and potentials 
-Maximize productivity via creation new member acquisition strategies 
-Build compensation packages to incentivize performance 

APRIL 2005-JUNE 2007 JACKSON PARK HOSPITAL CHICAGO, IL BILLING SPECIALIST INTERN 
-Medical bBilling and Coding 
-Maintained front desk, multi-line phones, appointments, rescheduling, Rx orders 
-Worked with group to develop community and youth projects for AIDS Awareness 

APRIL 2008-JUNE 2009 ARROW FINANCIAL SER. CALL CENTER REP 
-Maintained front desk /working multi-line phones, setting appointments, (Re) scheduling, and supervising call center floor of 12 CSR’s 
-Learned and taught basic/intermediate/advanced fundamentals of call Center policies and procedures -Strategized with multiple departments to increase in/outbound Calls/sales by 37%